Use the Causes form to organize possible causes of failures. These causes are used during the registration of service notifications. Where known, the cause can be registered as soon as a service notification is registered.
As some causes void the warranty, causes may affect the invoicing.
If the failure was caused by the customer, you may not want to apply any discounts applicable under the warranty. You can indicate this by selecting the Not eligible for discount check box. If this cause is specified in a service notification, any discounts specified in the service contract version will not apply at the time of invoicing. This is true for costs of parts, man hours, machine hours, external operations, and equipment.
Not eligible for discount