After you have registered the standard availability of the engineers, use the Availability exceptions form to record exceptions. Specify the dates on which the engineers are not available, for example, because of public of other holidays. You also specify whether nights and/or weekends should be taken into account in the response time.
Note:
Exceptions always take precedence over the default rules.
First enter the standard availability rules, and then enter any exceptions.
If a particular day part has not been defined in the standard availability rules or in the exceptions, the engineers will be regarded as not available and the time is not taken into account when calculating the latest start time.