This is the description of the action as it appears in Isah.

This is the description of the message linked to the action.

Click this icon to make any changes.

Once you finalize an action by placing a check mark next to it, the action will be removed from the overview.

To the right of this icon is the name of the customer linked to the message.

Customer data

If customer data have been added to a message, you can retrieve them by clicking Customer data.