Accepting or rejecting a task

All service tasks scheduled in Isah that have been assigned to you will appear on the tasks form in Isah MFS. New tasks do not have an icon in the left-hand column of the form, which enables you to quickly see which tasks have come in and still need to be accepted by you.

To accept or reject a task, first select the line, and then click the relevant icon:

MFS: Accepted

Click this icon on the toolbar to indicate that you are aware of the task and will perform it on the scheduled date. This will change the status to 'Accepted'. The icon for this status will appear in the left-hand column of the form.

MFS: Rejected

Click this icon if you are unable to perform the task or if the task is canceled. Any tasks you have already accepted can also be canceled in this way.

 

The status will then change into 'Rejected'. After you refresh the details on the form, the rejected task will no longer appear in your list. Until then, the task will continue to be displayed, but the icon indicates that the task has been canceled.