There are three ways in which you can receive electronic messages:
You will receive an email with the electronic message attached.
The sender notifies you that a message is available for you, which you can then retrieve from the sender's SCSN environment.
The message was delivered to and queued in your SCSN interface. Your system will retrieve it from there.
The subsequent message handling can take various forms. If messages are received via an SCSN interface, their receipt will almost always take place automatically, and the messages received will appear in your ERP system almost immediately (for example as orders). The system will check for and retrieve received messages once every minute.
If the received messages are saved somewhere on your system or network, for example because you have received them via email, then retrieve them by choosing to import them into Isah:
To receive an electronic purchase order from a customer and add it to Isah as a sales order, open the Sales orders form, open the Edit menu and then choose Import order message. Isah will create a sales order only if particular conditions are true.
The desired shipping date from the order message is copied to the order and to all underlying sales lines.
To receive an electronic order confirmation from a supplier, open the Purchase orders form and choose Import order confirmation from the Edit menu. Isah uses the Order reference in the electronic message to look up the purchase order in Isah. Isah will import a confirmation only if a number of conditions are true.
During the import process, Isah puts the supplier's order number - the SalesID in the XML message - in the Order reference field on the purchase order. If the SalesID has not been filled in, then Isah will use the data contained in the ID item of the electronic message. During the import, Isah always puts the order number in the Order reference, even if the order confirmation cannot be imported successfully (for example because the prices are incorrect). This behavior ensures that the purchasing party will still have the correct supplier reference number during follow-up.
If the import is successful, the Confirmation date field on the purchase order will be filled with the confirmation date contained in the message.
To receive an electronic purchase invoice from a supplier, open the Purchase invoices form, and then choose Import purchase invoice from the Edit menu. Isah will only create a purchase invoice if particular conditions are true.
Checks
If Isah detects a problem with the electronic message, a message will be displayed, and the Check button will appear. Click this button to open the form displaying the reason(s) for the problems. This information is displayed on the Electronic messages form. Once you have eliminated the problems, you can import the message.
Overview of electronic messages
To display a list of all the documents you have received, including corresponding messages, open the Documents module, choose Overviews, and then select Electronic messages.
Tip: You can also navigate to the Electronic messages form via the Go to menu on the Sales orders and Purchase invoices forms. The Go to option uses a preset to filter the messages corresponding to the item selected (for example, the sales order or purchase invoice). To see all messages, set the preset to Default selection.
Sales order