How can I replace and activate my license file?

The Isah license file must be replaced and activated on an annual basis, as well as whenever new user licenses or modules are added. To replace and activate the license file, choose a time when no users are logged in to Isah. Follow the steps below to start using the new license file:

  1. Download the most recent license file from https://support.isah.com/. Save the file in a location that is different from the location of the previous license file. Extract the file.
  2. On the Isah database server, navigate to C:\Program Files (x86)\Isah\Tools\License Server\bin\, and open Isah License Server by using IsahLicenseServerConfig.exe.
  3. Open the File menu, select New License File, and then select the license file you just saved.
  4. Click Stop on the toolbar to stop Isah License Server. Any users still logged in to Isah will lose their connection.
  5. Then click Play to restart Isah License Server. The new license file can now be used for Isah License Server.
  6. Open the Tools menu, choose Options, select the Databases tab, and then click the Update databases button to retrieve the available databases.
  7. Select the databases to be updated, and then click the Update button. Click OK to close Isah License Server.

Tip: If the main menu is empty when you start Isah, perform steps 6 and 7 again to update the databases.