Use this function to create service messages. You can specify data such as the object code, the service type and the urgency. The dialog box will guide you through the relevant questions.
In Isah, open General Settings module > Scripts folder > Isah Mobile – Settings to specify the function group for the employees dealing with service messages. Only employees with the function group specified here will be synchronized to the mobile device. If you cannot find an employee on the mobile device, check the function group specified in the settings as well as the function group specified for the employee.
The employee must also be a user in Isah. If an employee does not appear on the mobile device, even though the correct function group has been filled in, open the General Settings module in Isah, and then go to the Rights folder > Users form to check whether the employee code has been assigned to an Isah user.
The Isah Mobile – Settings form allows you to specify a message type and a message status to be used as defaults during input. These defaults can be set for each individual device.