Notification types - action types

If one or more actions always have to be performed for a particular Notification type, you can define this combination on the Notification types - Action types form. Examples are a specific error that always needs to be solved using a particular procedure: the account manager has to phone the customer back, and an additional letter with an apology must always be sent to the customer.

Whenever you create a notification of a notification type to which one or more action types are linked based on the Notification types - Action types file, the corresponding action is created automatically and linked to the notification as soon as you commit the notification. The default action is not mandatory and can be changed or deleted at any time.

Example