If you are using Supply Chain Integration, execute the Import order message process to import any electronic messages you have received into Isah. To receive and import an electronic message, perform the following steps:

1. Open the email with the electronic order message you have received, and save the attached XML order message to a folder.
2. Open the Sales module, go to the Sales orders form, choose the Edit menu, and then select the Import order message item.
3. Open the folder in which you have saved the XML order message and select the message.

If the import was successful, a sales order was created on the Sales orders form. The Electronic messages form displays the imported order messages. The form also shows whether the import was successful, and allows you to view any error messages or other messages.

Checks

When importing the message, one of the things Isah checks is whether the sales order already exists. It does so by searching the orders present in Isah for the combination of the order reference and the customer's SCSN ID. If the order already exists, the order message will not be added to Isah again. For the other checks, see Checks during import: purchase order message is converted into a sales order.