The details of a task displayed in Isah MFS are retrieved from Isah. This section lists the details shown in Isah MFS and the Isah fields from which they originate. A field in Isah MFS is visible only if the corresponding field in Isah is filled.
Task tab
Field in MFS |
Corresponding Isah field |
Task |
|
Customer |
|
Status |
|
Sales order |
|
Production order |
|
Capacity group |
|
Start/end |
|
Contact |
|
Scheduled employees |
|
Location |
|
Address |
Based on the search path Service messages, Object, Sales order customer address, Customer |
Customer tab
Field in MFS |
Corresponding Isah field |
Customer |
The values of all fields in the Customer section are retrieved from: |
Name |
|
Alias |
|
Address |
|
Phone |
|
|
|
Website |
|
Contact |
The values of all fields in the Contact section are retrieved from: |
Name |
|
Position |
|
Phone |
|
Mobile |
|
|
|
Location |
|
Address |
Based on the search path Customer visiting address, Customer |
Object tab
Field in MFS |
Corresponding Isah field |
Object |
|
Object |
Target object in 0092 Production files - Continued |
Part |
All other values in the Object, Date and ID sections originate from: |
Part revision |
|
Type |
|
Group |
|
Remark |
|
Date |
|
Creation date |
|
End date |
|
Installation date |
|
Warranty start |
|
Warranty end |
|
ID |
|
Lot number |
|
Certificate |
|
Relationships |
The values of all fields in the Relationships section are retrieved from: |
Administrator |
|
Phone |
|
Contact |
|
Phone |
|
Message tab
Field in MFS |
Corresponding Isah field |
Message |
|
Message |
|
Type |
The values of the other fields originate from: |
Creation date/time |
|
Registered by |
|
Person responsible |
|
Customer reference |
|
Policy |
|
Object standstill |
|
Urgency |
|
Expected cause |
|
Expected solution |
|
Contract tab
Field in MFS |
Corresponding Isah field |
Contract |
Service contract in 0033 and 0070 Sales offer and orders - Service |
Type |
|
Status |
|
Group |
|
Customer reference |
|
Version status |
|
Warranty |
|
Including corrective |
Registrations tab
Field in MFS |
Corresponding Isah field |
Costs |
General entries; costs in Isah MFS can be changed or deleted only by the person who has entered the costs, i.e. the employee shown on the General entries form. |
Documents tab
Field in MFS |
Corresponding Isah field |
Document |
The values of all fields originate from: |
Description |
|
Revision |
|
Entered on |
|
In Isah, the documents may be linked to the service message, production order, operation line, or target object of the task.