Relationship Management message

As soon as you add a Relationship Management message, the Relationship Management message form will appear. Relationship Management messages can be added on various SFC forms:

• Overview of current operations
• Operations
• Current operation
• Current cluster
• Current machine operations

The added messages are forwarded to Isah, where they can be handled by the persons responsible.

Conditions

To be able to enter Relationship Management messages in SFC, the following conditions must be true:

• Your company must have a license for the Relationship Management module.
• The logged in user must have rights to SFC / Create Relationship Management message.

To be able to enter actions as well as messages, the following additional permission is required:

• The logged in user must have rights to SFC / Create action.

Note: In the SFC configuration tool, specify the Relationship Management types that should be available in SFC. To do so, specify the corresponding Relationship Management type groups in the Visible CRM types field. If you do not use this feature, all Relationship Management types will be available in SFC.