Use this field to enter the agreed response time. The response time is the maximum time within which the notification must be processed or the failure must be resolved. For example, you could specify that an engineer should be on site within 36 hours of a failure report. Combined with the setting of the Availability field, the response time determines the latest start time for the work required. The response time is calculated as soon as you enter a service notification.

Note: If you enter '36 hours' in the Response time field, it does not mean that a notification will have been dealt with within 36 hours. The reason is that you can specify that only the hours that an engineer is available should be taken into account. The settings in the Availability field will determine the actual maximum time allowed between the time of the failure report and the engineer's arrival.

Example of calculation of latest start time in a service notification

See also the Script field.

Use this field to register a price list for parts used. In this price list, you can enter prices and discounts for parts that are required for repairs, for example. Any general discounts can be specified in the price list.

Use this field to enter any discounts on labor hours.

It is possible to include a reference to a flexible search path in the contract version, in order to find the rate. The flexible search path in question will act as a price list. If you are using cost-plus invoicing for derived orders, the prices will be retrieved using the relevant search path when the cost-plus specification is created, based on the settings chosen.

Use this field to enter any discounts on machine hours.

It is possible to include a reference to a flexible search path in the contract version, in order to find the rate. The flexible search path in question will act as a price list. If you are using cost-plus invoicing for derived orders, the prices will be retrieved using the relevant search path when the cost-plus specification is created, based on the settings chosen.

Use this field to enter any discounts on external operations.

It is possible to include a reference to a flexible search path in the contract version, in order to find the rate. The flexible search path in question will act as a price list. If you are using cost-plus invoicing for derived orders, the prices will be retrieved using the relevant search path when the cost-plus specification is created, based on the settings chosen.

Use this field to enter any discounts on equipment of which a particular quantity has been used.

It is possible to include a reference to a flexible search path in the contract version, in order to find the rate. The flexible search path in question will act as a price list. If you are using cost-plus invoicing for derived orders, the prices will be retrieved using the relevant search path when the cost-plus specification is created, based on the settings chosen.

Choose this setting if you want to invoice equipment use based on produced quantities (such as holes drilled, or products painted).

It is possible to include a reference to a flexible search path in the contract version, in order to find the rate. The flexible search path in question will act as a price list. If you are using cost-plus invoicing for derived orders, the prices will be retrieved using the relevant search path when the cost-plus specification is created, based on the settings chosen.

Select this setting if you want to invoice equipment use based on hours used (number of hours).

It is possible to include a reference to a flexible search path in the contract version, in order to find the rate. The flexible search path in question will act as a price list. If you are using cost-plus invoicing for derived orders, the prices will be retrieved using the relevant search path when the cost-plus specification is created, based on the settings chosen.

Choose this setting if you want to invoice equipment use based on produced quantities (such as holes drilled, or products painted).

The Response time and Availability fields offer many options to calculate the actual response time. Should you require more flexibility, you can create a script to replace the settings in these fields. Use the Response timesform to link the script to the response time specified. This script will automatically be shown in this field. You can select a different script, if required.

Use this field to specify the agreed availability of engineers. The Availability field affects the calculation of the actual response time. For example, you could specify that an engineer should be on site within 36 hours of a failure report. Combined with the setting of the Availability field, the response time determines the latest start time for the work required. The response time is calculated as soon as you enter a service notification.

Note: If you enter '36 hours' in the Response time field, it does not mean that a notification will have been dealt with within 36 hours. The reason is that you can specify that only the hours that an engineer is available should be taken into account. The settings in the Availability field will determine the actual maximum time allowed between the time of the failure report and the engineer's arrival.

Example of calculation of latest start time in a service notification

See also the Script field.

Use the Contract conditions/costs form to register additional costs to be invoiced, such as call-out charges, for individual service contract versions. Two prices can be specified (both of which can be entered, if desired):

• Variable costs: The price from the Order line price field will be copied to the sales line.
• Fixed costs: These costs are entered in the Contract sum field.

When recording contract conditions/costs, you can use the basic conditions/costs you have registered on the Conditions/costs form.

Note: When you add a new conditions/costs line, the values of the Contract sum and Order line price fields will be calculated automatically based on the start date of the selected contract version.